Terms of service
OVERVIEW
Welcome to Relovluxe! We, Relovluxe, collectively referred to as "Relovluxe," "We," "Us," or "Our," provide you with access to an online marketplace catering to luxury resale items and art. This access is facilitated through our website (accessible at https://www.relovluxe.com/) and potentially other websites linked to these Terms of Service (referred to as "TOS"). These TOS outline your utilization of our services as an end user ("User," "You," or "Your"), encompassing not only our website but also any related features, functionalities, user interfaces, downloads, mobile applications, Content (as defined below), and other online services under our operation (collectively referred to as the "Service").
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
SECTION 1 - GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
Shipping Policy
• Shipping Costs: We cover all shipping costs for your order.
• Insurance: Full-value insurance for high-value orders is optional and quoted separately.
• Delivery Terms: All items are shipped under DDU (Delivery Duties Unpaid) terms. This means the recipient is responsible for any import duties, taxes, or fees assessed upon arrival in the destination country.
SECTION 2 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
2.1 RECIPIENTS
2.1.1 In accordance with the manner in which we utilize your personal information, we may share said information with the following:
a. Service providers and advisors: Your personal information might be shared with third-party vendors and other service providers who carry out tasks for us or on our behalf. These tasks may encompass services like mailing, delivery, email, payment, fraud prevention, web hosting, or analytics.
b. Purchasers and third parties during business transactions: In connection with business transactions such as mergers, asset or share sales, reorganizations, financing, changes in control, or acquisitions of parts or the entirety of our business, your personal information might be disclosed to third parties.
c. Law enforcement, regulators, and legal necessity: We may share your personal information with third parties if required by law or if we have reasonable grounds to believe that such action is essential to (i) adhere to the law and comply with law enforcement's reasonable requests; (ii) identify and investigate unlawful activities and breaches of agreements; and/or (iii) uphold or safeguard the rights, property, or personal safety of Relovluxe, its users, or others.
3. MARKETING AND ADVERTISING
3.1 Occasionally, we may contact you to provide information about our products and services. This may include sending marketing messages and soliciting your feedback on our offerings.
(i) Primarily, marketing messages will be conveyed through email. To tailor the most relevant marketing information for you, we may employ personal information we've collected about you.
(ii) We will only send marketing messages if you've granted us consent to do so. Should you wish to withdraw this consent at a later time, you can do so by clicking on the "unsubscribe" link situated at the bottom of our marketing emails. We are dedicated to promptly processing all unsubscribe requests. Please note, however, that you cannot opt out of communications essential for services (e.g., account verification, transactional communications, updates to Relovluxe features, technical and security notifications).
4. COOKIES AND SIMILAR TECHNOLOGIES
4.1 Our Relovluxe website employs cookies and similar tracking technologies to differentiate you from other users. Cookies are snippets of code transferred to your computer's hard drive for record-keeping purposes. This aids in providing specific Relovluxe website functionalities, enhancing website monitoring, and enabling our partners to identify products and services that might interest you. Additionally, it assists in displaying pertinent advertisements during your internet browsing.
4.2 The following types of cookies are used:
i. Strictly necessary cookies: Required for our website's operation, these cookies allow you to access secure sections, use a shopping cart, and avail payment services.
ii. Analytical/performance cookies: These enable us to count and recognize visitors, track their navigation across the Relovluxe website, and monitor specific feature performances. They help us enhance the site's functionality and user experience, ensuring easy access to desired information and testing new features.
iii. Functionality cookies: They facilitate your recognition as you navigate the Relovluxe website and retain information you've input, such as form entries.
iv. Third-party cookies: Advertisers and third parties might utilize their cookies, tags, or technologies when you interact with advertisements or links on our website. These entities establish their own cookie and privacy policies.
4.3 Annex 3 provides comprehensive details about the cookies used, along with their duration on your device.
4.4 Should you prefer not to receive cookies, most browsers permit alteration of your cookie settings. Please be aware that by rejecting cookies, you might not be able to fully access the Relovluxe website's functionalities. These settings are typically located within your browser's "options" or "preferences" menu.
SECTION 5 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
SECTION 6 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.
SECTION 8 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of France.
SECTION 9 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 10 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at contact@relovluxe.com
Our contact information is posted below:
Relovluxe
contact@relovluxe.com
+33788540844