Terms of sale

Non-Return Policy for Luxury Items:

Thank you for shopping at Relovluxe. We understand the importance of your purchase and strive to provide you with the finest luxury items and exceptional customer service. Please take a moment to read our non-return policy for luxury items, which outlines the terms and conditions regarding returns and exchanges:

1. Final Sale: All sales of luxury items on Relovluxe are final. Once an order is placed and payment is confirmed, it cannot be cancelled, refunded, or exchanged, except as expressly stated in this policy. Unless mistake on our end through incorrect description 

2. Authenticity Guarantee: We guarantee the authenticity of all luxury items sold on our platform. Each item is meticulously authenticated by our experts to ensure it meets the highest standards of quality and authenticity.

3. Detailed Descriptions: We provide detailed descriptions, photographs, and specifications for each luxury item listed on our website. We encourage you to review these details thoroughly before making a purchase decision.

4. No Returns or Exchanges: Due to the exclusive and high-value nature of our luxury items, we do not accept returns or exchanges for any reason, including but not limited to buyer's remorse, change of mind, or dislike of the item upon receipt. By selling with Relovluxe the consignor agrees to leaving the products with Relovluxe at least four months in order for it to be sold. 

5. Exceptional Packaging: We take utmost care in packaging and shipping your luxury items to ensure they reach you in pristine condition. In the rare event that an item arrives damaged, please contact our customer support team within 24 hours of receiving the package.

6. Damaged Items: If you receive a damaged luxury item, please notify us immediately along with supporting photographs. We will assess the situation and work with you to find an appropriate resolution, which may include a voucher or resale of bag, at our sole discretion.

7. Contact Us: For inquiries related to damaged items or other concerns, please contact our customer support team at contact@relovluxe.com within 24 hours of receiving your order.

By making a purchase on Relovluxe, you acknowledge and agree to abide by this non-return policy for luxury items. We appreciate your understanding and cooperation.

Thank you for choosing Relovluxe for your luxury shopping experience.

Sincerely,

Relovluxe
www.relovluxe.com